University of Otago  Online Shop

Customer Service

All goods purchased from the University of Otago Library Hocken Collections online shop are subject to the terms and conditions listed below. In placing an order with the online shop, you acknowledge and accept these terms and conditions.

Shipping & delivery

Within New Zealand, please allow 5-10 working days for delivery. (Please note during public holidays, delivery may take longer.)

For shipping overseas, we post to most addresses in the world. Once we dispatch your order, we will email you with the estimated delivery date.

If your goods do not arrive, please email library.shop@otago.ac.nz or phone 64 3 479 8868.

Returns & refunds

Please choose carefully as we do not refund if you change your mind. If the items are faulty we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

Send or deliver in person your returned item/s and a copy of the original receipt to:

University of Otago
Hocken Library
90 Anzac Avenue
Dunedin 9016
New Zealand

Return shipping costs

We will only pay the return shipping costs if the return is our error or an item is faulty. Please email library.shop@otago.ac.nz to arrange this.